Cargo claim

  • Date Format: MM slash DD slash YYYY
  • Weigh in kg.
  • Please click here to download the Notice of loss document (pdf)
  • In case the goods or the package have visible damages, the receiver shall make a remark on the freight document at receipt of the shipment. Send a written Notice of loss to the carrier/haulier, excluded from your insurance, and hold him responsible for the damage/loss.

  • Date Format: MM slash DD slash YYYY
  • Please describe, as accurately as possible, what has occurred and the extent of the damage. Please, also advice if the damaged goods are evaluated to have a residual value.
  • Please attach, if available, the following documents:

    • Supplier invoice for the entire shipment
    • Photos
    • Freight document (CMR/BL)
    • Freight invoice
    • Police report in case of theft
    • Documentation confirming the extent of the damage
    • Copy of the written notification of loss to the carrier
    • Complaint made by the claimant

    Please contact us in case you need assistance with getting in touch with a survey company.

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