Claims Handling
Alandia is renowned for its swift, professional and hands-on approach to claims handling. Many of our claims handlers have shipboard experience and therefore the claims team acknowledges the need to manage handling and adjusting processes quickly, effectively, and with minimal disruption to your operation.
When a damage occurs, it is important that Alandia is notified without delay. We are at your service with both in-house resources and external experts in order to mitigate the consequences of the incident. As soon as possible a surveyor will be sent on site to inspect the damage to make an early assessment of the cause and of the cost for the claim. The surveyor acts on our behalf and is there to assist you in these early stages of the occurrence.
Depending on the incident and when needed, other experts from our worldwide network of marine experts will be engaged. For instance, in P&I-cases where a crewmember has been injured or taken ill, and urgent local assistance is required, our correspondents are ready to step in.
There might be a need for a lawyer to collect statements from the crew or otherwise protect the shipowner’s interests and provide expert advice. Alandia’s in-house team and our network of experts are ready to give valuable advice also regarding towage or salvage, letters of undertaking or other contracts which may have long term financial implications for you.
As Alandia has a portfolio with both H&M and P&I insured clients the claims team possesses a thorough understanding of both covers and the risks attached to them respectively.
Claims service
Emergency contact
Our emergency 24/7 duty phone outside office hours is kept by one of our claims executives and can be reached on:
+358 40 7085 300
P&I Claims handling
In case of damage – report the damages and/or losses without delay to Alandia.
Cargo & Liability claims handling
In case of damage - report damages/losses without any delay to Alandia.
Experienced Claims Handling
As well as our core team of experts, we have a trusted, worldwide network of skilled advisors if you would need local specialist support.
Claims Handling Process
Our dedicated claims team assists you wherever and whenever.
Claims Service Team
Our Claims Service Team consists of specialists with nautical, technical and legal expertise. One of our missions is to keep your vessel operations running smoothly and with a minimum of disruptions in the event of a casualty.
E-mail: marineclaims@alandia.com
Telephone: +358 18 29000
Postal address: P.O. Box 121, AX-22 101 Mariehamn, Åland, Finland
Claims
Johan Henriksson
Head of Marine Claims
Ronny Hindersson
Senior Claims Adviser
Tommy Brune
Senior Claims Executive
Markus Willman
Claims Executive
Thomas Forsman
Claims Executive
David Falck
Claims Executive
Anton Mansnerus
Claims Executive
Henrik Thyrén
Claims Executive
Mats Johansson
Manager Adjusting and Following Claims
Henrik Tikkanen
Claims Adjuster/Lawyer
Jenny Appel
Senior Claims Executive / Teamleader
Silja Jacoby
Claims Handler P&I
Lars Laitinen
Senior Claims Executive / Teamleader, Sweden