IF YOU DISAPPROVE OF THE CARE YOU HAVE BEEN GIVEN
The Finnish Patient Insurance Centre handles compensation claims for patient injuries that occur in Finland. A patient injury can be a treatment injury, equipment-related injury, infection injury or other mistreatment related to the injured persons etc.
The Patient Insurance covers extra costs and losses incurred by the patient’s injury. Insignificant injuries are not compensated for. An insignificant injury is defined as an injury that causes minimal pain and suffering with no permanent functional disability, and no aesthetic injury.
Valvira, the National Supervising Authority for Welfare and Health supervises and guides healthcare professionals and medical facilities in Finland. Valvira handles complaints concerning suspicion of maltreatment resulting in death or severe handicap. The Regional State Administrative Agencies handle other types of complaints.
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Patient Insurance Centre
The National Supervising Authority for Welfare and Social Health Valvira
Regional state Administrative Agencies
If you disapprove of the insurance company's decision
Despite an appeal, the decision made by the insurance company must be observed until the matter has been resolved legally.
How to submit an appeal against the insurance company´s decision:
- An interested party not satisfied with the decision made by the insurance company may appeal to the Accident Insurance Appeal Board by submitting a written appeal.
- An interested party not satisfied with the decision made by the Accident Insurance Appeal Board may appeal to the Insurance Court by submitting a written appeal.
- A ruling by the Insurance Court can be appealed to the Supreme Court if the Supreme Court grants leave of appeal.
The appeal must be submitted by the 30th day after the interested party was notified of the decision made by the insurance company or the Accident Insurance Appeal Board. Unless proven otherwise, the appellant is considered to have been notified of the decision on the seventh day from the day the decision was posted to the address given by the appellant. The petition of appeal must be submitted to the insurance company in question.
