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In case of an accident

When an accident has occurred, contact Alandia Insurance immediately. This will help the progress in adjusting the claim. 

ACCIDENTS AT WORK

Fill in our form and report the injury to your supervisor, superior or employer. Read our instructions and download your insurance certificate here.

ACCIDENTS DURING LEISURE TIME

Fill in the form and report the injury to your supervisor, superior or employer. Compensation is similar to that for accidents at work, with some limitations. 

OCCUPATIONAL DISEASE

An occupational disease is compensated by an insurance policy. Please see eligibility for Statutory Accident Insurance and download necessary forms here.

DISAPPROVAL OF CARE YOU HAVE RECEIVED

IF YOU DISAPPROVE OF THE CARE YOU HAVE BEEN GIVEN

The Finnish Patient Insurance Centre handles compensation claims for patient injuries that occur in Finland. A patient injury can be a treatment injury, equipment-related injury, infection injury or other mistreatment related to the injured persons etc.

The Patient Insurance covers extra costs and losses incurred by the patient’s injury. Insignificant injuries are not compensated for. An insignificant injury is defined as an injury that causes minimal pain and suffering with no permanent functional disability, and no aesthetic injury.

Valvira, the National Supervising Authority for Welfare and Health supervises and guides healthcare professionals and medical facilities in Finland. Valvira handles complaints concerning suspicion of maltreatment resulting in death or severe handicap. The Regional State Administrative Agencies handle other types of complaints.

READ MORE

Patient Insurance Centre
The National Supervising Authority for Welfare and Social Health Valvira
Regional state Administrative Agencies

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Ways to appeal a decision

If you disapprove of the insurance company's decision

Despite an appeal, the decision made by the insurance company must be observed until the matter has been resolved legally. 

How to submit an appeal against the insurance company´s decision: 

  • An interested party not satisfied with the decision made by the insurance company may appeal to the Accident Insurance Appeal Board by submitting a written appeal. 
  • An interested party not satisfied with the decision made by the Accident Insurance Appeal Board may appeal to the Insurance Court by submitting a written appeal. 
  • A ruling by the Insurance Court can be appealed to the Supreme Court if the Supreme Court grants leave of appeal. 

The appeal must be submitted by the 30th day after the interested party was notified of the decision made by the insurance company or the Accident Insurance Appeal Board. Unless proven otherwise, the appellant is considered to have been notified of the decision on the seventh day from the day the decision was posted to the address given by the appellant. The petition of appeal must be submitted to the insurance company in question. 

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Secrecy regulations

An insurance institution is, notwithstanding secrecy regulations and other limitations to obtaining information, entitled to receive information that is necessary for the adjustment of compensation claims. 

The General Data Protection Regulation (GDPR), the Workers’ Compensation Act and the Act on the Openness of Government Activities applies to the processing of personal data. 

Legislation: 

  • General Data Protection Regulation EU 2016/679 
  • Workers’ Compensation Act 459/2015 
  • Act on the Openness of Government Activities 621/1999